Privacy Policy

This policy explains what Crane AI Labs collects when you use Crane Voice Studio, why, and your choices. We aim to collect only what the Service needs to work.

1. What we collect

• Account data — your email and name, and the API keys you generate.
• Content you submit — text, uploaded audio, and reference clips for cloning, plus the audio we generate for you.
• Provenance records — hashes and watermark metadata of generated audio, used for public verification.
• Usage and billing — generation history, credit ledger, and purchase records. Card details are handled by Stripe and never reach our servers.
• Operational logs — IP address and request metadata, used for security, rate limiting, and debugging.

2. How we use it

To provide and secure the Service, meter credits, process payments, support provenance verification, communicate with you (including purchase receipts and account emails), and comply with law. We do not sell your personal data.

3. Processors we use

• Stripe — payment processing.
• Microsoft Azure — hosting and audio storage.
• Oracle Cloud (OCI Email Delivery) — transactional email.

4. Retention

We keep account, billing, and provenance records for as long as your account is active and as required for legal and audit purposes. You may request deletion of your account and associated content; provenance hashes may be retained to preserve the integrity of past verifications.

5. Your rights

You may access, correct, export, or delete your personal data by contacting us. You can regenerate or revoke API keys at any time in your account.

6. Security

Traffic is encrypted with TLS. Payments use Stripe-hosted checkout (SAQ-A). Access to generation history and purchases is restricted to the owning account.

7. Contact

Privacy questions or requests: privacy@craneailabs.com.