Refund Policy

This policy covers credit purchases on Crane Voice Studio. Because credits are consumed by compute we pay for on generation, this policy balances fairness to you with the real cost of the Service.

1. Free credits first

Every new account starts with free credits (currently 100) so you can try text-to-speech, transcription, and verification before paying. We encourage you to use them before buying a pack.

2. Unused credits

If you bought a credit pack and have not yet spent any of those credits, you may request a full refund within 14 days of purchase. We refund to your original payment method via Stripe; on refund, the corresponding credits are removed from your balance.

3. Partially used packs

Once credits from a pack have been spent, that pack is generally non-refundable, because the compute has already been performed. In cases of a genuine Service fault we may issue a partial refund or credit at our discretion.

4. Failed generations

You are never charged for a failed generation. If a job fails, the credits are automatically refunded to your balance — no action needed.

5. Billing errors and duplicate charges

If you were charged incorrectly or twice, contact us and we will investigate and refund any verified error in full.

6. How to request a refund

Email support@craneailabs.com from your account address with the purchase reference (shown in your account purchase history). We aim to respond within 3 business days.